/* tickets.css - Ironwell Ticket System */

/* User Ticket List & Chat */
.ticket-container {
    display: flex;
    gap: 20px;
    max-width: 1200px;
    margin: 100px auto;
    padding: 0 20px;
}
.ticket-list {
    flex: 1;
    background: rgba(20, 20, 20, 0.9);
    padding: 20px;
    border-radius: 5px;
    border: 1px solid var(--neon-blue);
}
.ticket-view {
    flex: 2;
    background: rgba(20, 20, 20, 0.9);
    padding: 20px;
    border-radius: 5px;
    border: 1px solid var(--neon-blue);
    display: flex;
    flex-direction: column;
}
.ticket-item {
    padding: 15px;
    border-bottom: 1px solid rgba(255,255,255,0.1);
    cursor: pointer;
    transition: 0.3s;
    display: block;
    text-decoration: none;
    color: #fff;
}
.ticket-item:hover, .ticket-item.active {
    background: rgba(0, 243, 255, 0.1);
    border-left: 3px solid var(--neon-blue);
}
.message-box {
    flex: 1;
    overflow-y: auto;
    margin-bottom: 20px;
    padding: 10px;
    background: rgba(0,0,0,0.3);
    border-radius: 5px;
    max-height: 400px;
}
.message {
    margin-bottom: 15px;
    padding: 10px;
    border-radius: 5px;
    max-width: 80%;
}
.msg-user {
    background: rgba(0, 243, 255, 0.1);
    border: 1px solid var(--neon-blue);
    margin-left: auto;
    text-align: right;
}
.msg-staff {
    background: rgba(255, 0, 0, 0.1);
    border: 1px solid #ff3333;
    margin-right: auto;
}
.status-open { color: #00ff41; }
.status-closed { color: #ff3333; }

/* Admin Ticket Interface */
.staff-ticket-container {
    display: flex;
    height: 100vh;
}
.ticket-sidebar {
    width: 300px;
    background: rgba(10,10,15,0.95);
    border-right: 1px solid var(--neon-blue);
    overflow-y: auto;
    padding: 20px;
}
.main-chat {
    flex: 1;
    display: flex;
    flex-direction: column;
    padding: 20px;
    background: var(--bg-dark);
}
.ticket-card {
    background: rgba(255,255,255,0.05);
    margin-bottom: 10px;
    padding: 10px;
    border-left: 3px solid var(--neon-blue);
    cursor: pointer;
    text-decoration: none;
    color: white;
    display: block;
}
.ticket-card:hover, .ticket-card.active {
    background: rgba(0,243,255,0.1);
}
.chat-history {
    flex: 1;
    overflow-y: auto;
    border: 1px solid rgba(255,255,255,0.1);
    padding: 20px;
    margin-bottom: 20px;
    background: rgba(0,0,0,0.5);
    border-radius: 5px;
}
.chat-bubble {
    padding: 10px 15px;
    margin-bottom: 10px;
    border-radius: 5px;
    max-width: 70%;
}
.from-user {
    background: rgba(255,255,255,0.1);
    margin-right: auto;
}
.from-staff {
    background: rgba(0,243,255,0.2);
    border: 1px solid var(--neon-blue);
    margin-left: auto;
    text-align: right;
}
.staff-actions {
    display: flex;
    gap: 10px;
}

/* Form Elements */
input, select, textarea {
    width: 100%;
    padding: 10px;
    margin-bottom: 10px;
    background: rgba(0,0,0,0.5);
    border: 1px solid var(--neon-blue);
    color: white;
    font-family: 'Rajdhani', sans-serif;
}
textarea {
    resize: vertical;
}